Privacy policy

Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

Information We Collect: We collect information that you provide to us, such as your name, email address, and shipping address. We also collect information automatically through the use of cookies and other tracking technologies, such as your IP address, browser type, and device information.

How We Use Your Information: We use your information to fulfill orders, communicate with you about your order, and provide customer support. We may also use your information to send you marketing communications and to improve our website and customer experience.

Sharing Your Information: We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website or fulfilling orders.

Security: We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Updates to Privacy Policy: We may update this Privacy Policy from time to time. We encourage you to review this Policy regularly to stay informed about our information practices.

SMS Collection and Communication:

Information Collection: In addition to the information mentioned above, we may collect and store data related to the SMS messages you send to us, including the message content, your phone number, and the date and time of the message.

How We Use SMS Data: We use the data collected from SMS messages to communicate with you, provide customer support, and improve our services. This data may also be used for marketing communications if you've provided explicit consent.

Opt-Out: You have the right to opt-out of SMS communications at any time. Instructions for opting out will be included in every marketing-related message we send. Even after opting out of marketing messages, you may still receive transactional messages related to your orders or inquiries.

Sharing SMS Data: As with other personal information, we do not sell or rent your SMS data to third parties. We may share this data with service providers who assist us in our communications or other operations related to our website.

Contact Us: If you have any questions or concerns about our Privacy Policy, please contact us at support@wokiaopet.com.